Frequently asked questions
How can I contact customer support?
You can reach our customer support team by visiting our Contact Us page or by emailing us at support@cararush.com
Where do you ship to?
We currently ship exclusively within the United Kingdom.
What are the shipping costs?
We offer free shipping on all UK orders. There is no minimum purchase required.
How long will it take to receive my order?
Below are our estimated delivery times:
- Order Cut-Off Time: 10:00 PM (GMT)
- Order Handling Time: 1–4 business days (Monday–Friday)
- Transit Time: 6–12 business days (Monday–Friday)
- Estimated Delivery Time: 7–16 business days
For more details, please refer to our Shipping Policy.
Is my payment information safe?
Yes. Your security is our highest priority.
All transactions are protected using SSL encryption and secure payment systems. We comply with industry security standards and never store or share your full payment details.
What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Additional local payment options may be available at checkout depending on your device and location.
For more details, please see our Payment Policy.
My delivery time has passed. Where is my order?
In most cases, orders arrive within the estimated delivery time.
Occasionally, delays may occur due to carrier or external factors.
You can check your order status using our Track Your Order page.
If your order has not arrived within 3 business days after the estimated delivery window, please contact our support team for assistance.
When can I request a refund?
You may request a refund within 30 days of receiving your order.
For full details and eligibility requirements, please review our Returns & Refund Policy.
Can I change or cancel my order after placing it?
Once an order has been processed or shipped, it cannot be changed or cancelled.
If you need to make a change, please contact us as soon as possible at support@cararush.com, and we will do our best to assist before dispatch.
Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive an email with your tracking information.
Please allow up to 48 hours for tracking updates to appear.
What should I do if my item arrives damaged or defective?
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include clear photos or videos of the issue so we can assist you quickly with a replacement or refund.
What happens if my package is lost?
If your package is confirmed lost in transit, please contact our support team.
We will investigate with the carrier and provide a replacement or refund where appropriate.
Tracked shipping is recommended for all returns.
Where can I learn more about your policies?
You can review our policies on the following pages:
These pages provide full details about how our store operates.