Shipping policy

At Cararush, we are committed to providing a reliable and transparent shipping experience for customers in the United Kingdom.

We currently offer free shipping on all UK orders. At this time, we only ship within the United Kingdom and do not offer international delivery.

Delivery Times

Below are our estimated delivery times:

Order Cut-Off Time: 10:00 PM (GMT)
Orders placed after this time will be processed the next business day.
Order Handling Time: 1–3 business days (Monday–Friday)
This is the time required to prepare and dispatch your order.
Transit Time: 6–9 business days (Monday–Friday)
Estimated Total Delivery Time: 7–12 business days

Please note that delivery times are estimates and may vary due to external factors such as weather conditions or carrier delays.

We work with trusted delivery partners to ensure your order reaches you safely. The carrier used may vary depending on your location and order size.

If your order is delayed, damaged, or missing, please contact our customer service team as soon as possible.

We will investigate the issue and work with our delivery partners to find a suitable solution.

Once your order has been shipped, you will receive an email confirmation with your tracking number.

You can track your shipment using our Track My Order page or through the carrier's website.

Store Name: Cararush
Address: 128 City Road, London, EC1V 2NX, United Kingdom
Email: support@cararush.com
Phone: +44 7848 187573

Monday to Sunday: 7:00 AM – 9:00 PM (GMT)

We aim to respond to all emails within 24 hours on business days.
Messages sent on weekends will be answered on the next working day.

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