Refund policy

At Cararush, we want you to love what you ordered. If something's not right, we've made returns simple.

Return Window

You may request a return within 30 days of receiving your order.

Condition

Items must be unused, unworn, with tags attached, and returned in their original packaging.

How to Start a Return

Email support@cararush.com with your order number and the item(s) you'd like to return. We'll send you return instructions within 24 hours.

Refunds

Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days.

Exchanges

Need a different size or colour? Let us know when you request your return and we'll arrange an exchange where stock allows.

Faulty or Incorrect Items

If your item arrived damaged, faulty, or isn't what you ordered, contact us straight away and we'll sort out a replacement or full refund, including return shipping.

Non-Returnable Items

For hygiene reasons, earrings and swimwear with the hygiene seal removed cannot be returned unless faulty.

Contact Details

Online store operator: WEISBERG LLP
Registration Number: OC456182
Email: support@cararush.com
Phone: +44 7848 187573
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom