Refund policy

At Cararush, we want you to be happy with your purchase. If you are not completely satisfied, we offer a simple and transparent return process.

Overview

Return Window: You may request a return within 30 days of receiving your order.
Condition: Items must be unused, in original condition, and returned in original packaging with all accessories.
Return Authorization Required: All returns must be approved by our support team before being sent back. Items returned without authorization may not be accepted.
Territorial Scope: This policy applies to purchases made in the United Kingdom.

Return Costs

Defective or Incorrect Items

If your item is damaged, defective, or incorrect, you will need to cover the return shipping cost upfront. Once we have verified the issue, we will reimburse your return shipping cost in full alongside your refund or replacement.

Photo or video evidence may be required before approval.

Change of Mind Returns

If you return an item because you changed your mind, ordered the wrong product, or no longer want it:

You are responsible for return shipping costs.
Original shipping fees are refundable only where required under UK consumer law.
Shipping fees are otherwise non-refundable.

Restocking Fee

We do not charge any restocking fees.

How to Return an Item

Contact Us
Email us at support@cararush.com with your order number and return reason.
Receive Authorization
Our team will review your request and provide return instructions if approved.
Pack Your Item
Securely pack the product in its original packaging, including all accessories and documents.
Send the Item
Ship the item using a tracked delivery service. We are not responsible for returns lost without tracking proof.

Refund Process

Inspection: All returned items are inspected upon arrival.
Processing: Approved refunds are processed within 10 days.
Payment Method: Refunds are issued to the original payment method.
Bank Processing: Your bank or payment provider may take additional time to display the refund.